I recently experienced a serious plumbing situation with the shower in the loft room of my house which caused serious damage. I needed support sorting the issue as well as navigating the complex insurance process. Charlie helped me through the process quickly and efficiently and this is a letter of thanks in this regard. I also referred Charlie a few weeks ago to assist with an ECO evaluation of my parish church’s ‘ancient-of-days’ heating system and their desire to go net-zero. Charlie had enough integrity to refer me to the appropriate government grant process to understand what financial support was available and would then happily do the post evaluation work. He didn’t lead us on (as he may have been in trouble with God) but respond quickly and professionally. I am confident to recommend Heroes on Hand